Privacy Policy

This policy explains how we use your personal information which you provide to us when using our website,
We take our responsibilities for managing your personal data seriously and are registered with the Information Commissioner’s Office under the new General Data Protection Regulations.

Please read this Privacy Policy carefully. If you use our website or register for any of our services which are described in the Terms and Conditions (“Services”), you will be regarded as having read and accepted this Privacy Policy. Please do not use this website or our Services if you do not accept this Privacy Policy.

What information do we collect about you?

We collect personal information from you when you register with us to use our Services. Your personal data is collected and stored by us in a secure and safe manner in a dedicated server.

We collect information when you complete any patient forms.

Website usage information may also be collected automatically using cookies.

When you give us your email address when you register with us you are giving us your consent to receive emails from us. These emails will be about the service you require from you. If you become a service user then we will gain specific consent through a paper form in clinic to use your email address for clinic marketing purposes. You may of course withdraw your consent at any time.

Practice Policy (paper copy signed in clinic)

To allow us at Supafoot to provide the best podiatry service to all of our patients we operate the following practice policy. Please read it carefully and do not hesitate to contact any member of staff should you require any further explanation of its contents.

The Clinic Director is _______. She can be contacted by telephone in the clinic on (___) ______or by email at or in writing to Address ____________________________. At Supafoot we try to provide the best possible service to all patients and visitors, however we accept that mistakes can occur and we will do our best to correct them. If the clinic has failed to meet your expectations in any way please inform a member of staff and we will forward the issue to the clinic director. The clinic operates a formal complaints procedure and in the unlikely event of any complaint they can be forwarded to the appropriate regulatory body.

You may be asked to wear shorts and T-shirt if you require or ask for a biomechanical assessment. The clinic respects patient dignity and privacy and you will be offered your own room to change should you require it.

As a patient you have a right to know, and practitioners have an obligation to provide, information about your condition to enable you to take part in making decisions about your care. This is known as informed consent. Your healthcare professional will try hard to provide all information in a way you can understand, but if you are confused, please ask. You may also be asked to sign further consent forms to indicate that you understand the risks or benefits of specific procedures. You have the right to withdraw consent at any time by emailing us at

For the protection of our staff, aggressive, violent, insulting or offensive behaviour by patients or accompanying persons will result in the patient being discharged from the clinic.

Children or those with special mental health needs attending the clinic are the responsibility of the parent, guardian or carer. The clinic will not take responsibility for any accident or injury caused to such persons in the event of improper supervision. Damage caused by improper supervision will be charged by the clinic.

Children under the age of 16 or those of special mental health needs will not be treated in the absence of a suitable chaperone.

Payment for care is due immediately at the time of service. Payment can be made by cash or credit/debit card. Patient undergoing a programme of care may pay for blocks of treatment sessions in advance should they wish.

Patients with private health insurance are advised to check the details of the policy prior to incurring fees for care. We do require a confirmed authorisation number before your appointment to allow us to invoice the insurer. Without this we will require payment after your appointment. We will of course issue an invoice for you to claim the cost of the appointment from your insurer.

Patients wishing to cancel appointment should do so at least 24 hours in advance. The clinic reserves the right to charge patients for late cancellations. Patients consistently failing to keep their appointments will incur fees for the missed appointment.

I have read, understood and accept the terms of the practice policy as outlined in page 1.

Signed _______________________Date __________ Page 1 of 2


Under GDPR we are required to advise patients about how we process your data and inform that Supafoot Cheltenham is the data controller. If you wish to contact us, please use the details on the previous page.

As part of the patient record, the clinic is required to retain information for the purpose of consultation, examination, recording treatment notes. This includes basic name, birth date and address information and a medical history relevant to podiatry to provide you with healthcare services. The legal basis for us to process your personal data is the contract with you.
All paper files and information therein may be entered onto a digital record software (Private Practice Software) and remain on computer for as long as the patient remains a patient in our clinic and thereafter for a period of eight years.
All information recorded will be treated as confidential, and will not be given to any other person/organisation without the consent of the patient concerned.
Information will be held manually and electronically and files will only be accessible by staff at the clinic who are directly involved in the data entry and processing of patient records.

Here at Supafoot Cheltenham, we like to take an email address to send a quarterly newsletter
Please tick here to receive our quarterly email newsletter containing clinic news (for 18 months)

It may be required that your practitioner corresponds with your GP or another healthcare professional to act in your best interest. This is considered best practice for patient well-being. You are entitled to withhold consent if you do not want us to communicate with other professionals.

Please tick here to consent to us communicating with your GP or other health care professionals.

You are entitled to exercise your rights under GDPR with regards to your data for example to see your notes and copies of any correspondence we send.

I have read, understood and accept the terms of the data and privacy policy as outlined above on page 2.

Signed_____________________________ Date ________


What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.


Phone: 01242321242

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

How will we use the information we collect from you?

We may use your information to fulfil your subscriptions for services, to answer your enquiries or otherwise communicate with you, we will not share your personal data with third parties without your explicit consent.

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.

Access to your information

You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information There may be a small charge for processing this request.

Other Websites

Our website may have links to other websites. This Privacy Policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.


This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these changes.