Complaints Policy

The team at Supafoot Cheltenham aim to provide the highest quality of patient care to all our patients. On the rare occasion problems arise, our aim is to resolve any complaints swiftly and amicably. 

Detailed below is the procedure we follow if you have a complaint and information regarding our professional body and regulatory body, should you remain dissatisfied with the outcome of your complaint and wish to take it further. 

Should you have reason to complain about your treatment, or any of our team members, please contact Supafoot Cheltenham Ltd, in writing or by email to the Practice Manager at kayleygriffin@supafoot.com or the Clinical Director at emmaprice@supafoot.com. If you are unsure of the name of the member of staff involved, state the date and time of your treatment. You will receive an acknowledgement of your complaint within 10 working days. 

As part of the investigation into your complaint, you may be asked to attend a meeting with the Clinical Director with or without the attendance of the relevant team member. Hopefully at this point the complaint will be resolved. 

If the complaint is of a clinical nature and cannot be resolved at this point you may wish to take it further by contacting, in writing, our professional body detailing the complaint and addressing the letter to: